Consumer postal services query

Details

Important message: From 1 April 2021 we are only able to provide post advice to residents of England and Wales. If you are resident in Scotland and have a post enquiry please contact Advice Direct Scotland / 0808 196 8660

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Customer type (required)

First name(s) or initials (required)

Last name (required)

Address

Town or city

County

Postcode

Telephone number

Alternative telephone number

Email address (required)

Preferred contact method (required)

Please give your permission to share the information provided on this form with the Extra Help Unit should they be able to help you resolve your issue (required)

Yes
No

Please give your permission to share the information provided on this form with the postal operator should they be able to help resolve your issue (required)

Yes
No

Postal service complaint details

Postal company (required)

Please provide details of the complaint (required)

Have you contacted the company to complain?

Yes
No

Date company contacted

Day Month Year

Please provide details of any response:

Date item posted

Day Month Year

Value of contents - Enter a value in pounds and pence only e.g. £112.00, please do not enter any text or other characters such as (-)

Please provide details of the contents of the mail item

Please state your required outcome (required)

How did you hear of Citizens Advice? (required)

We'll use the information you've given us to answer your query. We might contact you to get your feedback on our service.
We'll also share your information with OFCOM and other trusted organisations we work with to help their consumer protection work. They could contact you with more advice, or to ask for more information that will help them with their work.
Tell us by filling in one of these consumer query forms if you later change your mind and don't want to be contacted. For more information about what we do with your information please visit our website at https://www.citizensadvice.org.uk/about-us/citizens-advice-privacy-policy/